This video originally appeared as part of a newsletter we sent out to our members.<div class="iframe-wrapper"><iframe src="https://iframe.mediadelivery.net/embed/431082/9343a57c-981b-4f4c-99df-6630285d2711?autoplay=false" frameborder="0" allowfullscreen="true"></iframe></div>Video Notes<ol style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px 0px 0px 20px; color: rgb(33, 33, 33); font-family: Roboto; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">This is not the first time I have addressed the issue of ensuring your employees can succeed. I talked about scheduling windows for allergy shots in "Is Success Possible?"</li><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">I discuss metrics in great detail in two Lean Training System modules: Managing With Metrics for leaders and Working With Metrics for employees.</li><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">I list our principles on our main website, but the best way to read them all is to download our Continuous Improvement Development Guide. The overview manual is included in most of our memberships.</li><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">I talk about employee satisfaction vs. customer satisfaction in Chapter 2 of my book, Whaddaya Mean, I Gotta Be Lean?&nbsp; It is now part of our memberships.</li><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">Processes and process reviews are widespread on my blog, in the reference guide, and throughout many of my lessons. A good place to start is our Flow Charts training module.</li><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">For FMEA, we have a training module and a downloadable FMEA worksheet to start using this tool. The big lesson is that most people think of it as a complicated engineering tool, but I've found it to be highly useful to put it to work on pretty much any process. Looking at how something can break helps you build it better.</li><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">Put some critical thought into it anytime the pandemic is used as an excuse for something not working right. While it is true in many cases, it is also easy for it to become a crutch that lets people off the hook on problems when the issues might not really be completely out of the company's control.</li><li style="-webkit-tap-highlight-color: transparent; box-sizing: border-box; -webkit-font-smoothing: antialiased;">I mentioned commenting. I opened up discussions for this video. Click 'Discussions' at the top right of this page to open up the discussion window, and let's see how it goes.</li></ol>

I had an interesting encounter while doing curbside pickup for groceries. Lots of Lean lessons...

Curbside Grocery Pickups, Process Review, and FMEA

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Curbside Grocery Pickups, Process Review, and FMEA

Curbside Grocery Pickups, Process Review, and FMEA

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